What we’re looking for: Do you have experience in defects resolution, aftercare or repairs within Social Housing or a Private background? Are you passionate about delivering the best service to customers, and confident in setting realistic expectations? Do you have an understanding of both the current and emerging regulatory regime in respect of Building Regulations and Building Safety for residential construction? Do you have an understanding of the client relationship with Contractors and housebuilders in Design and Build contracts/Development Agreements respectively? Are you experienced in communicating and negotiating with internal and external stakeholders? If so, this role is perfect for you! Here at Peabody, we have an opportunity for a Resolution Coordinator to join us on a Fixed Term Contract basis until end of March 2025. This role will be based from our Westminster Bridge Road office. A bit about the role: As a Resolution Coordinator, you will be the key point of contact for customers for the resolution of any queries post occupation. You will work with a range of internal and external stakeholders to record, coordinate and ensure prompt resolution of defects within defects liability period. Some of the key results for the role include: Have a detailed understanding of the schemes you manage and proactively manage defects of all new build properties within your area of responsibility, Liaise with client departments, contractors, developers and consultants to ensure the successful rectification of issues on schemes. Manage contractor performance on defects, ensuring all cases follow through to resolution, Use technical knowledge to agree solutions with Defects surveyors where necessary and direct contractors to take responsibility for completion where applicable. Build relationships with client teams and work with project managers, leasehold, housing management and resident liaison staff to ensure high quality communication with residents. Ensure that each project is brought in on time and where this is not achievable ensuring residents and internal clients are kept informed in a timely manner. A minimum of 1 to 2 days working in the office or onsite is required. A bit about us: 160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK. The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers. Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach. We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient. We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing. Here just a few of the benefits for working at Peabody: Flexible and hybrid working (depending on the role) Up to 30 days’ annual holiday plus bank holidays Competitive salaries that are benchmarked regularly against current market rates Two additional paid volunteering days each year Flexible benefits scheme, including family friendly benefits and access to a discount portal 4 x salary life assurance Up to 10% pension contribution Are you ready to apply? PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer. To be considered for the position of Resolution Coordinator, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. If you need to ask us anything else at all, feel free to drop an email to [email protected], Talent Specialist, and we will be in touch. Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received. Interviews will take place on 10th, 11th & 12th July.