Location
Westfield White City, London

Hours
Full Time, permanent role. Availability required for weekdays and weekends, including late nights. Travel to other stores and events may be required.

Salary
Competitive salary offered

About the Role
Are you an entrepreneurial Store Manager passionate about delivering an exceptional customer experience and an outstanding team environment? In this key role at NEOM Wellbeing, you will build a strong community around the brand, deliver unforgettable customer events, and lead customer outreach initiatives. You will oversee all aspects of your standalone store including stock management, operations, local commercial strategy, and business planning. Working closely with Marketing, Operations, Sales, and Education teams, you will have the opportunity to influence not only your store’s success but also contribute to the wider business.

As Store Manager, you will lead and manage store operations including sales performance, KPIs, payroll, rotas, stocktakes, reporting, and stock ordering. You will champion the NEOM brand by organising and supporting in-store and external events, collaborating with local businesses and partners. Recruiting, training, and mentoring your team with a strong focus on education, development, and wellbeing will be central to your role.

You will deliver an inspiring NEOM Wellbeing experience for every customer, encouraging positive lifestyle choices. Developing and executing an Annual Events Plan to support monthly activations and brand partnerships will be part of your responsibilities. Additionally, you will identify opportunities to support people and planet initiatives, including fundraising for partnered charities through events and collaborations. Leading community initiatives that promote inclusivity, volunteering, and local engagement will also be key to your success in this role.

NEOM Wellbeing is an award-winning, B Corp certified business committed to wellbeing, sustainability, and inclusivity. The company offers wellbeing days, time off to volunteer, birthday leave, enhanced healthcare coverage, sick leave, competitive maternity entitlement, monthly product allowance, and staff discounts. If you live NEOM’s values, embrace a positive attitude, and want to be part of a movement that supercharges wellbeing, this role is for you.

Experience
Minimum 2 years’ experience managing a team, ideally in a standalone retail environment. Proven background in the health and beauty industry.

About you
Passionate about wellbeing and delivering exceptional customer service. Strong leadership skills with the ability to coach and inspire a team. Commercially driven with a focus on increasing store footfall and brand presence. Excellent attention to detail and high operational standards. Confident communicator with a collaborative and proactive mindset. Self-motivated, able to multitask and work independently. Aligned with NEOM’s values and committed to community and wellbeing initiatives.

Qualifications
IT literate and comfortable using MS Office, Excel, and Google Drive.