Location
Brent Cross, London

Hours
21 hours per week, including weekdays and weekends. Late nights and travel to other stores and events may be required.

Salary
Competitive salary

About the Role
We are looking for an experienced and inspiring Wellbeing Hub Supervisor to join the team at our Brent Cross Wellbeing Hub. You will be responsible for building a NEOM Wellbeing community, delivering unforgettable events for customers, and working on customer outreach, all whilst promoting the learning and development of the team. As a key member of the retail team, you will support the Store Manager across all aspects of the store from stock management and operations to local commercial strategy and clever business planning. You must be able to work well in a team and thrive under pressure. Being able to react to change in a positive but calm way and maintain professionalism at all times is essential.

In this permanent role, you will drive sales, KPIs and company objectives, complete targets, payroll, rotas, stocktakes, and weekly reports. You will organise and support in-store and field events to promote NEOM as a brand whilst collaborating with partnering businesses. Recruiting, developing, and mentoring a team with a focus on training and education will be key responsibilities. You will always provide the highest standard of NEOM Customer Experience in store to inspire wellbeing.

Additionally, you will proactively identify opportunities to contribute to the wellbeing of our people and planet, fundraise for our partnered charity through in-store events and brand partnerships, and lead community initiatives that provide inspiration and opportunities for volunteering, bettering your store’s local community, and ensuring an inclusive environment.

NEOM Wellbeing is an award-winning, B Corp certified business committed to empowering people, nurturing communities, and respecting the planet. We offer wellbeing days, time off to volunteer, birthday leave, enhanced healthcare coverage, sick leave, competitive maternity entitlement, a monthly product allowance, and staff discount. We seek someone who lives our values, challenges the status quo, and understands that a positive attitude is everything.

Experience
At least 1 year minimum experience in a Retail Supervisor role, ideally in a standalone store environment. Experience in the Health & Beauty industry is preferred.

About you
A passion for wellbeing and a love of customer service, with the ability to inspire your colleagues. Meticulous attention to detail and someone who thrives in a collaborative and supportive team environment. Alignment with NEOM values and a keen interest in wellbeing. Positive energy that will inspire others and the desire and capability to coach and develop your team to reach their full potential. Commercially driven, seeking constant brand opportunities to increase store footfall.

Qualifications
Not explicitly stated, but a strong interest in wellbeing and retail supervisory experience are essential.