Location
Kingston Upon Thames, South West London

Hours
Full Time (hours not specified)

Salary
£31,158 per annum

About the Role
The main duties include dealing with customer enquiries both on the telephone and face to face at the enquiry desk, updating the database with customer information, processing claims for discounts and benefits, and taking recovery action against debtors. The role requires working towards becoming a fully generic officer capable of achieving a high standard in both quantity and quality of work, with excellent customer care and communication skills. You will be expected to work under your own initiative as well as contribute significantly to the Service.

About Us
The Revenue and Benefit Service is a highly motivated and successful team committed to achieving the highest collection rates, lowest processing times, and best customer experience for residents and businesses across the borough. The Revenue Service includes the collection of Council Tax, National Non Domestic Rates (NNDR), and Business Improvement District (BIDs). It plays a fundamental role in the financial well-being of the Authority by maximising income available to meet strategic aims and objectives. The Service maintains an accurate database of liable persons, reviews and decides discounts and exemptions, and undertakes debt recovery procedures through the Magistrates Court, County Court (bankruptcies and charging orders), fines, and bailiff action.
The Benefit Service ensures financial support for residents on low income with the aim of maximising income and reducing the risk of homelessness. It administers Housing Benefit, Council Tax Reduction Scheme, and the Discretionary Housing Payment Fund. The Service also plays a significant role in welfare reform changes, working collaboratively with other Services, partner organisations, and the voluntary sector.

Experience
Experience in customer service or related roles is desirable but not explicitly required. The role involves handling enquiries, processing claims, and recovery action, so a background in these areas would be advantageous.

About you
You should be able to work towards becoming a fully generic officer, delivering high standards in both quantity and quality of work. Excellent customer care and communication skills are essential. You must be able to work on your own initiative as well as contribute effectively to the team and Service objectives.

Qualifications
No specific qualifications are stated as mandatory for this position. A positive attitude, willingness to learn, and commitment to delivering excellent service are key.