Location
Central London

Hours
Full Time (hours not specified)

Salary
£14.00 per hour

About the Role
Are you ready to join Hotel Chocolat’s exciting and ongoing journey as the UK’s favourite premium chocolate brand? As a Sales Advisor, you don’t need retail experience to work here, just a commitment to being a true brand ambassador who is passionate, enthusiastic and customer focused. You’ll love sharing our products with customers with a warm and personal touch, ensuring an amazing customer experience through excellent product and brand knowledge.

Your key responsibilities will include warmly welcoming every customer and immersing them in the world of Hotel Chocolat, discovering their needs through friendly conversation, and delighting them with product demonstrations and tasting sessions while checking for allergens. You will confidently close sales and recommend additional products such as gift bags, genuinely thank customers for shopping, and ensure they leave happy. You will also process transactions, refunds, and exchanges at the till, respond to customer feedback, and support your team with deliveries and stock management while maintaining a tidy delivery area in line with health and safety guidelines.

Maintaining the appearance of the store and café areas to a high standard is essential. If your store has a café area, you will prepare hot and cold drinks, ice creams, and snacks according to guidelines, keeping the area immaculately clean and focusing on upselling to customers. You will support the overall success of your store and team.

In return for your dedication, you will receive £12.54 per hour (£13.59 per hour in London stores), incentives based on performance, a 50% unlimited staff discount for yourself and friends and family, and a 70% discount off a stay at our Hotel in St Lucia. This role offers a chance to develop personally while working in an exciting, innovative, and expanding company with real career progression opportunities.

Experience
No previous retail experience is required. A passion for the brand and a commitment to excellent customer service are essential.

About you
Passionate, enthusiastic, and customer focused. You enjoy engaging with people and delivering outstanding customer experiences. You are a team player who supports colleagues and contributes to a positive working environment.

Qualifications
No formal qualifications are required for this role. A positive attitude and willingness to learn are key.