Location
Central London

Hours
Full Time (hours not specified)

Salary
£14.00 per hour

About the Role
Are you ready to join Hotel Chocolat’s exciting and ongoing journey as the UK’s favourite premium chocolate brand? To join us as a Sales Advisor, you don’t need retail experience, just a commitment to being a true brand ambassador who is passionate, enthusiastic and customer focused. You’ll love sharing our products with customers with a warm and personal touch, ensuring an amazing customer experience through excellent product and brand knowledge.

What You’ll Be Doing:
- Warmly welcoming every customer and immersing them in the world of Hotel Chocolat.
- Discovering customers’ needs and reasons for their visit through friendly conversation.
- Delighting customers with product demonstrations and tasting sessions, checking for allergens throughout.
- Closing sales and confidently recommending additional products such as gift bags.
- Genuinely thanking customers to ensure they leave happy.
- Processing transactions, refunds and exchanges at the till.
- Responding to customer feedback.
- Supporting deliveries and stock management, keeping delivery areas clear and tidy in line with health and safety guidelines.
- Maintaining the appearance of store and café areas to a high standard.
- If the store has a café area, preparing hot and cold drinks, ice creams and snacks according to guidelines while keeping the area immaculately clean and focusing on upselling.
- Supporting the success of the store and team wherever possible.

In return for going the extra mile every day, we offer:
- £12.54 per hour (London stores - £13.59 per hour)
- Incentives based on performance.
- 50% unlimited staff discount for you, friends and family.
- 70% discount off a stay in our Hotel in St Lucia.
- Opportunities for personal development and career progression in an exciting, innovative and expanding company.

Experience
No retail experience required. A passion for the brand and customer service is essential.

About you
Passionate, enthusiastic and customer focused. A true brand ambassador who enjoys engaging with people and delivering excellent customer experiences. Team player with a positive attitude and willingness to learn.

Qualifications
No formal qualifications required for this role.