Location
Lipault Store, 120 Long Acre, London WC2E 9PA

Hours
Part time, 12 hours per week with opportunity to flex-up your hours

Salary
Negotiable

About the Role
As a Sales Advisor at Samsonite, you will offer Lipault customers exceptional service by projecting a positive image of the Company at all times to maximise sales. You will assist in maintaining a tidy and well-presented store, upholding high standards in all areas.

Your key responsibilities will include providing professional advice and demonstrations of Lipault products to ensure a friendly shopping experience, introducing selling benefits and product features, and maximising sales through detailed product knowledge and add-on sales. You will be knowledgeable about store layout, products, and stock availability, handling customer enquiries, complaints, and phone queries tactfully in line with Company Policy.

You will process transactions efficiently and professionally, maintain awareness of sales promotions, incentives, and product brochures, and monitor sales figures, targets, and commissions regularly.

Additional duties include processing deliveries, managing stock and stockrooms, assisting with merchandising and internal displays, reading and actioning Head Office communications, and supporting stock counts as directed.

Security vigilance is essential to ensure stock and monies are handled according to Company Procedures. You will also maintain high housekeeping standards, ensure daily cleaning, and care for fixtures, fittings, and stock.

Operational and administrative duties include handling telephone enquiries politely and efficiently, communicating customer enquiries/orders to Head Office, opening and closing the store following procedures, and carrying out stock and personnel administration as directed.

Attendance expectations include reporting 10 minutes before shift start, timely communication of absences or lateness directly to management, making up any lost business time, and attending training courses punctually.

Appearance must be well-groomed, neat, and tidy in line with Company Dress Policy. You will also be expected to act on any accidents or potential dangers, be knowledgeable of Health and Safety and fire safety procedures, and perform other duties as required by Management.

Experience
Previous experience in retail is required. Ability to work under pressure and meet targets is essential.

About you
You are a team player and motivator with good brand sensibility and a strong command of English. You must be flexible and able to stand constantly, bend, and frequently lift luggage up to 15 kilos.

Qualifications
Computer literacy is required. A positive attitude and willingness to deliver excellent customer service are essential.