Location
TUMI Westfield Store, Ariel Way, Shepherds Bush, London, W12 7SL

Hours
Part-time, 24 hours per week

Salary
Negotiable

About the Role
As part of the Retail Team, the Sales Associate is responsible for creating a client experience that reflects the ethos of the Samsonite brand while building and maintaining strong client relationships. You will drive sales through outstanding service in an exclusive retail environment. The ideal candidate is passionate about luxury, travel, fashion, and lifestyle markets, and committed to delivering world-class client service.

Your main tasks include introducing customers to the extensive TUMI product range, providing expert advice, and handling cash register operations with accuracy. You will ensure high-quality products are presented attractively according to guidelines and support internal events and promotions enthusiastically.

The role encourages an entrepreneurial spirit with opportunities for growth as you contribute to increasing sales, meeting KPIs, and expanding client awareness.

Experience
Initial professional experience in retail is desirable, preferably within the premium sector. Previous retail experience and a passion for selling premium products are important.

About you
You have a pleasant and open sales personality with enthusiasm for our products. You demonstrate a well-groomed and professional appearance and possess good communication skills in English; additional languages are an advantage. You are a team player, target-driven, and able to work under pressure. Good Microsoft Office knowledge (Outlook, Word, Excel) is required.

You are physically able to stand constantly, bend, and frequently lift luggage up to 15 kilos. Flexibility and motivation to support store operations and events are essential.

Qualifications
Computer literacy and brand sensibility are required. You must adhere to company dress and attendance policies and demonstrate awareness of health and safety procedures.