Location
London, in the heart of the diamond and jewellery district

Hours
Full Time (hours not specified)

Salary
Competitive salary (details not specified)

About the Role
We're looking for exceptional sales talent ready to take the next step in their career. This is more than a sales role; it is an opportunity to be part of something special from day one: shaping the customer experience at a brand-new location within a growing, award-winning jeweller that is redefining the fine jewellery experience. As a Sales Consultant, you will bring warmth, confidence, and expertise to every interaction, guiding customers through one of life's most meaningful purchases. You will blend product knowledge with emotional intelligence, helping clients navigate bespoke designs, diamond specifications, and precious materials with clarity and care. Working closely with colleagues across Sales, Operations, and Production, you will ensure every stage of the customer journey feels seamless, personal, and exceptional.

This role is perfect for someone who has proven themselves in fine jewellery sales and is ready to elevate their career with a company that champions excellence, innovation, and genuine customer connection.

Key Responsibilities
Welcome customers into our premium showroom and deliver an outstanding, personalised experience from first consultation to final handover
Provide expert guidance on diamonds, gemstones, metals, and craftsmanship, translating technical details into engaging, confident recommendations
Achieve and exceed individual sales targets through consultative selling and closing appointments with professionalism and care
Build lasting relationships with clients through thoughtful follow-up, driving loyalty, repeat business, and referrals
Promote bespoke design services, resizing, aftercare packages, and complementary pieces with natural confidence
Collaborate seamlessly with the wider team on appointments, special orders, bespoke commissions, and service requests
Stay current on product launches, market trends, and customer insights to continuously enhance performance and customer experience
Champion the high standards that define Queensmith, ensuring brand and service consistency across every touchpoint

Experience
Minimum 2 years in a customer-facing sales role within fine jewellery
Proven track record of meeting or exceeding sales targets whilst delivering exceptional service

About You
Genuine passion for luxury retail and helping customers make confident, informed decisions
Strong interpersonal skills and the ability to build rapport quickly and authentically
Comfortable in a fast-paced, collaborative environment with evolving priorities
Confident learning technical product details and communicating them in accessible, compelling ways
Customer-centric mindset with high emotional intelligence
Natural sales ability with confidence in consultative selling, upselling, and cross-selling
Excellent organisational skills to manage multiple client journeys, appointments, and follow-ups simultaneously
Adaptability and resilience in a dynamic retail setting
Eagerness to grow with a forward-thinking brand at an exciting stage of expansion
Strong communication and interpersonal skills, with excellent follow-up discipline and organisational ability to nurture client relationships

Qualifications
No formal qualifications specified, however a strong background in fine jewellery sales and product knowledge is essential.