Location
London

Hours
Shift pattern: 4 on, 4 off, 4 days, 4 nights

Salary
£15-17 per hour

About the Role
This role involves carrying out daily tasks to create a safe and secure working environment for all visitors and staff, while ensuring excellent customer service at all times. You will facilitate access and egress to buildings, maintain high client-facing standards, and respond appropriately to any protest or demonstration activity. You will assist staff, guests, contractors, and public bodies by providing information, directions, and responding to queries professionally. You will be fully conversant with all operating procedures and follow them strictly. Additionally, you will assist during major incidents, maintain accurate records and logs, submit reports as required, and actively participate in staff welfare, development programmes, and mandatory training. Use of communication tools such as radios and phones in a confident and clear manner is essential. Displaying your SIA licence while on duty is mandatory.

About The Company
OCS UK & Ireland is a leading facilities management company with over 50,000 colleagues and a turnover exceeding £2 billion. We deliver innovative, award-winning services across facilities management, hard services, cleaning, security, and catering. Our mission is to make people and places the best they can be for our colleagues, customers, and the communities we serve. Our business is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?
- Award-winning employer ranked 36th on Glassdoor’s Best Companies to Work For 2025
- Digital learning opportunities through the OCS Academy
- Access to exclusive discounts, rewards, and wellbeing resources via the Hapi app
- Professional growth with over 600 live learners across UK & Ireland
- Flexible pay options with Wagestream app (contract specific)

Experience
Customer service experience is required. Experience using IT software such as Word, Teams, and Outlook is essential.

About You
- Ability to obtain and maintain enhanced national security clearance
- Reliable, punctual, and approachable
- Professional presentation and pride in appearance at all times
- Flexible approach to daily duties
- Ability to prioritise tasks and work under pressure
- Comfortable working alone using initiative and as part of a team
- Excellent situational awareness and communication skills (written and verbal)

Qualifications
- Valid SIA Licence – Security Guard
- First aid qualification
- Must pass enhanced national security clearance before commencing employment