Location
Enfield

Hours
Full Time

Salary
£37,068 Per Annum

About the Role
We are currently seeking a Senior Assessment & Allocation Officer to be responsible for the accurate assessment and fair allocation of permanent social housing and temporary accommodation. The successful applicant will work with their team to ensure that assessments and allocations are made in line with the Council’s Allocations Scheme. You will also be expected to respond to members’ enquiries and complaints within the corporate time frame. To succeed in this role, you must be a team player with a positive and flexible approach to your work, committed to providing a good quality customer-focused service, and enjoy problem-solving with an eye for detail. You need to possess up-to-date knowledge of housing legislation. Applicants with a courteous yet firm manner when dealing with customer enquiries, often under difficult circumstances, coupled with an ability to communicate complex information in a clear and concise way, will be ideally suited to this role. You will have the ability and enthusiasm to supervise, motivate, and develop staff and will be keen to assist in the development of procedures and systems to continually improve service delivery.

Experience
Significant experience and working knowledge of how to assess housing applications in accordance with a local authority Allocations Scheme under Part VI of the Housing Act 1996 (as amended). Experience in delivering a quality service in assessing applications for and/or allocating social housing. Experience of collating and presenting data to senior managers.

About you
You should have the ability to support and motivate colleagues, use your own initiative, and work under pressure to tight deadlines. As a regular part of this role, you will need to converse at ease with customers and provide advice in accurate spoken English, while maintaining politeness and courtesy when conversing with the public.

Qualifications
Up-to-date knowledge of housing legislation is essential.