Location
London

Hours
Full Time

Salary
Competitive salary

About the Role
Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ nearly 4,000 people across our London, Southampton, Cardiff and Manchester offices. As a Senior Compliance Manager within Starling's Risk & Compliance Department, you will play a pivotal role in our Second Line of Defence (2LoD). Reporting directly to the Head of Conduct and Compliance Advice, your purpose is to provide robust regulatory compliance advice, guidance, and independent oversight to our first-line business teams. You will ensure the Bank effectively manages its regulatory and conduct-related risks while consistently delivering good customer outcomes. This role requires a balance of strong leadership - supporting the day-to-day management of a high-performing advice team - and deep regulatory expertise to cover all current and future products, services, and overarching compliance frameworks. In this position, you will act as a people manager, overseeing and guiding a team of three direct reports. This role is a 12 month Fixed Term Contract.

Responsibilities
Team Leadership & Management: Support the Head of Conduct & Compliance Advice with the day-to-day management of the team. Provide ongoing people management, coaching, and development to specialist direct reports, ensuring appropriate skill, capacity, and performance levels.
Regulatory Advice & Guidance: Deliver timely, accurate 2LoD compliance and conduct advice across all Starling products, services, and overarching requirements (including Consumer Duty, conduct risk, SMCR, outsourcing, product governance, vulnerable customers, complaints, and conflicts of interest).
Oversight & Challenge: Provide independent challenge and oversight to the First Line of Defence (1LoD), while simultaneously building strong, collaborative relationships to foster an effective working environment between Compliance and the business.
Frameworks & Policies: Support the development and implementation of requisite conduct risk and compliance frameworks and policies.
Reporting: Assist the Head of Conduct & Compliance Advice and the broader team with the production of the monthly Compliance reporting pack.

Experience
Proven ability to effectively motivate, manage, coach, and develop a team while acting as a positive role model.
Deep working knowledge of relevant financial services laws, regulations, and industry best practices - specifically including BCOBS, PRIN, CONC/CCA, COBS, PSD2, SYSC (MCOBs knowledge is advantageous).
Detailed knowledge and hands-on experience identifying key Conduct and Compliance risks, with a proactive approach to owning and overseeing emerging risks and issues.
Excellent written and verbal communication skills, with a proven ability to build relationships, influence others, and communicate effectively with senior management and committees.
Strong analytical and problem-solving skills to interpret business knowledge, backed by sound judgement, decision-making, and prioritisation skills to see issues through to resolution.

About you
A naturally curious, inquisitive approach to work that questions the status quo when appropriate.
Highly resilient, comfortable navigating difficult conversations, and possessing a strong willingness to share knowledge and collaborate across all product lines.

Qualifications
Relevant qualifications or equivalent experience in financial services compliance or related fields are desirable.