Location
London

Hours
Full Time

Salary
Negotiable

About the Role
As a Senior Critical Environment Technician (CET) within Microsoft's Cloud Operations & Innovation (CO+I) team, you will play a vital role in maintaining the critical infrastructure that ensures our datacenters operate seamlessly. Your responsibilities will include coordinating with suppliers and vendors, collaborating with management to address operational, risk, and safety issues, mentoring fellow CE Technicians, and performing hands-on maintenance and troubleshooting of critical environment equipment. You will respond to onsite incidents, lead incident response teams, and use telemetry and monitoring platforms to oversee equipment performance and operations.

Microsoft's CO+I team powers core infrastructure for services such as Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. Our global infrastructure spans over 200 datacenters across 32 countries, supporting more than 1 billion customers and 20 million businesses worldwide. We prioritize environmental sustainability and operational optimization as we evolve to meet dynamic business demands.

Microsoft fosters a culture of growth, innovation, respect, integrity, and accountability. We are committed to creating an inclusive environment where every employee can thrive and contribute to our mission to empower every person and organization on the planet to achieve more.

Experience
Experience in mission-critical services or applied learning in high availability environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields. Specialized experience in mechanical, electrical, or controls disciplines is required. Proven ability to independently perform advanced tasks and troubleshoot systems within your trained discipline.

Experience using computerized maintenance management systems (CMMS) and leading onsite incident response teams is highly valued.

About you
You are a proactive and safety-conscious professional with strong troubleshooting skills and a hands-on understanding of critical environment equipment. You demonstrate leadership by mentoring colleagues and collaborating effectively with cross-functional teams. You follow and promote safety and security protocols rigorously and embody Microsoft’s culture and values of respect, integrity, and accountability.

Qualifications
High School Diploma, GED, or equivalent with relevant mission-critical services experience OR equivalent experience in a specialized field such as mechanical, electrical, or controls. Preferred qualifications include an Associate's Degree, technical trade certification, or higher education combined with mission-critical services experience.

Ability to meet Microsoft, customer, and government security screening requirements, including passing the Microsoft Cloud background check upon hire and every two years thereafter.