Enfield Council is a dynamic local authority driven by a clear vision of how we will transform the borough, address inequality, and create a lifetime of opportunities for everyone who lives, works, and learns in Enfield. Following a departmental review, an exciting opportunity has become available to join our high-performing-team who manage our housing estates in Enfield. To deliver high quality horticultural service for Enfield housing communities, by creating a hardworking cohesive team, undertaking a full range of tasks in accordance with service level requirements and Council aims to deliver high quality green space. To create a team that works professionally and safely to deliver the objectives set out in the Service Level Agreement (SLA). To communicate effectively with Housing and Parks and Open Space staff on progress of the SLA. To respond positively, professionally and sensitively to resident’s enquiries or complaints, providing advice and guidance to the customer on service delivery, reporting outcomes to the line manager and where queries or complaints remain unresolved to take responsibility for resolving or escalating to the line manager if needed. We ask that you have the below skills - Proven significant horticultural experience to a NVQ Level 3 level. - Proven experience of supervising horticultural staff. - Hold the relevant driving licence (and have the ability) to drive and operate up to 3.5 tonnes Council Vehicles. - Experience of delivering high quality customer service. - Experience of delivering and monitoring H&S documentations such as risk assessments/daily checks. - Ability/aptitude to use IT software such as Microsoft and other App based systems to support monitoring of team outputs. - Proven ability to walk significant distances and operate machinery. - Proven ability to work in inclement weathers. You will be expected to work 1 hour per week contractual overtime. You will be expected to work 1 in six weekend rota. You will be expected to work 1 bank holiday a year. Contact Details - If you would like to know more about the role, please contact Steve Wicker on 07903970081 for an informal discussion. If you have any difficulties accessing this information, please contact Claire Turner, Senior Recruitment Advisor on 0208 132 1024 or [email protected]. We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the essential and desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always fully address the essential and desirable criteria in your supporting statement within your application. We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working. Why it's great to work for Enfield Council: - An excellent pension through the Local Government Pension Scheme (LGPS). - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. - A blend of remote and office based working for most roles. - Interest free season ticket loan repayable over three or ten months. - Career development and learning experiences from a range of training courses and learning methods. - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. - Health and leisure discounts and tax-free bikes for work. - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.