Location
London Borough of Harrow

Hours
Full Time (hours not specified)

Salary
£54,843 per annum

About the Role
The London Borough of Harrow is seeking an experienced and talented Senior Internal Communications Officer to lead and enhance the Council’s internal communications and employee engagement activity. Reporting to the Deputy Head of Communications, this influential role will ensure employees receive clear, timely and accessible information about organisational priorities, key developments and transformation programmes. Working closely with senior leaders, Members, Staff Networks and colleagues across the Council, you will help create a well-informed, engaged and connected workforce that understands how its work contributes to delivering excellent services for residents.

As the Council’s lead specialist for internal communications, you will develop and deliver strategic communication and engagement plans that support corporate priorities, organisational change and cultural development. You will create compelling content across a range of channels, including intranet platforms, newsletters, leadership communications, digital screens and staff events. Providing trusted advice to senior stakeholders, you will help shape messaging on complex, sensitive and high-profile issues, ensuring communications are clear, consistent and aligned with the Council’s values. You will also play a key role in crisis and incident communications, delivering effective messaging in a calm and professional manner during fast-moving situations.

This is an exciting opportunity to make a significant impact within a forward-thinking local authority. You will use insight, analytics and staff feedback to continuously improve communications and engagement activity, helping to strengthen organisational culture and support positive change. The successful candidate will thrive in a fast-paced environment, demonstrate excellent communication skills and embody Harrow’s values, helping to build a proud, fair and cohesive borough where colleagues can perform at their best.

Experience
- Delivering internal communications across a complex organisation
- Supporting organisational change through effective communications
- Developing and delivering communication campaigns across multiple channels
- Working with senior leaders and managing stakeholders
- Using insight, analytics and staff feedback to improve communications activity

About you
- Excellent writing and editing skills producing clear, accurate and engaging content
- Strong communication and stakeholder management skills
- Strong planning and organisational skills with the ability to manage competing priorities
- Knowledge of internal communications best practice, channels and employee engagement approaches
- Knowledge of accessibility standards, plain English and user-centred communications
- Ability to work independently, exercise sound judgement and deliver high-quality communications in a fast-paced environment

Qualifications
Not explicitly stated, but relevant experience and skills in internal communications are essential.