Location
London

Hours
Full Time

Salary
Negotiable

About the Role
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This core belief has guided Burberry since 1856 and shapes how we operate today. We foster an environment where creative minds from diverse backgrounds thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good, creating the next generation of sustainable luxury, driving industry change and championing our communities.

The Senior Manager, Product - Fulfilment owns a defined product domain and is accountable for its vision, roadmap, priorities and outcomes. This role works directly with customers, business stakeholders, UX, Product Analysts and Engineering to identify opportunities, shape solutions, make trade-offs and continuously improve the product. This is a hands-on role involved throughout discovery, definition, delivery and optimisation phases, supported by the Product Analyst who manages detailed analysis, requirements, backlog readiness and business acceptance.

Key responsibilities include defining and evolving the product vision and strategy aligned to Burberry’s brand and commercial priorities, prioritising initiatives based on value and risk, developing business and value cases, and partnering closely with Engineering and Delivery teams to ensure feasibility and capacity alignment. The role leads product discovery and experimentation, leveraging customer research, behavioural analytics and business insights to validate opportunities and optimise outcomes.

The Senior Manager owns product KPIs and OKRs, remains actively involved in delivery to provide timely decisions and resolve trade-offs, and is accountable for business acceptance of solutions. They lead and develop the Product Analyst, collaborate closely with UX teams, build trusted relationships with senior stakeholders, and champion a transparent, collaborative, evidence-led product culture across the organisation.

Experience
- Significant experience managing complex digital or omnichannel products within a product-led organisation.
- Proven ability to combine product strategy with hands-on discovery, prioritisation, delivery decision-making and continuous optimisation.
- Strong commercial and analytical capability, using customer research, behavioural data and product analytics to inform decisions and measure outcomes.
- Demonstrable experience developing business cases, prioritising competing opportunities and measuring value realisation.
- Experience leading experimentation and continuous improvement across digital customer journeys.
- Strong cross-functional leadership, stakeholder management and facilitation skills, working alongside UX, Product Analysis, Engineering, Architecture and Delivery teams.

About you
- Strategic thinker with a hands-on approach to product management.
- Excellent communicator and collaborator, able to build trusted relationships with senior stakeholders.
- Customer-focused with a passion for delivering measurable business value.
- Comfortable working in a fast-paced, dynamic environment with multiple competing priorities.
- Committed to fostering a transparent, evidence-led and collaborative product culture.

Qualifications
- Relevant qualifications or equivalent experience in product management or related fields are desirable but not mandatory.
- Strong analytical and commercial acumen supported by practical experience.