Location
London, Regent Street flagship store

Hours
Full Time (hours not specified)

Salary
Negotiable

About the Role
At Burberry, creativity opens spaces and drives us to push boundaries and unlock new possibilities. We are seeking a Client Advisor to join our dynamic and internationally recognised Regent Street flagship store. In this role, you will deliver exceptional luxury experiences while building meaningful and lasting client relationships that drive long-term business success. Combining expert styling, commercial awareness and a proactive approach to clienteling, you will use CRM to deepen engagement, enhance loyalty and create personalised experiences that extend beyond the store visit. As a brand ambassador, you will bring the Burberry story to life and contribute to the energy and excellence of a fast-paced flagship environment. You will deliver personalised service to a diverse global clientele, develop and grow a strong client portfolio through consistent CRM activity, outreach and follow-up, and proactively grow your client book through appointments, virtual interactions, client events and strategic clienteling initiatives. Collaboration with the wider store team to achieve commercial goals while maintaining Burberry's standards of service, craftsmanship and brand excellence is essential.

Experience
Proven experience delivering exceptional client service within luxury retail, premium retail, hospitality or other customer-focused environments.

About you
Strong relationship-building skills with the ability to develop trust and long-term client loyalty. Confidence using CRM tools and client data to drive engagement and commercial performance. Passion for styling, fashion and creating personalised experiences that resonate with clients. Excellent communication skills and the ability to thrive in a fast-paced flagship environment. Self-motivated, organised and proactive in building opportunities beyond immediate customer traffic.

Qualifications
No specific qualifications are stated; however, a passion for fashion and client service excellence is essential.