Location
Brixton Hill, London

Hours
Full Time

Salary
Starting salary £44,937 per annum rising in annual increments to £47,925 per annum inclusive of London Weighting

About Us
Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. Lambeth offers exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital. It is an exciting time to join Lambeth Council as we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth.’

About the Role
As a Senior Neighbourhood Housing Officer, you will manage a team of Housing Officers responsible for delivering frontline housing management services to Lambeth tenants, leaseholders, and other stakeholders. Your key responsibilities will include tenancy management (transfers, deaths, successions, assignments, and mutual exchanges), managing estate environmental contracts such as cleaning, grounds maintenance, refuse and recycling, delivering estate improvements including cycle storage, lighting, and parking, reducing fire risks in communal areas, resident engagement, supporting vulnerable residents, and delivering excellent customer care. You will effectively manage the resources of the neighbourhood team to ensure services are delivered to defined standards, including regular performance reviews and target setting.

Experience
Proven experience in housing management or a related field, including managing tenancy issues and estate services. Experience in supervising or leading a team is essential.

About you
Strong leadership and communication skills with the ability to engage effectively with residents and stakeholders. Committed to delivering excellent customer service and supporting vulnerable residents. Able to manage multiple priorities and work collaboratively within a team. Enthusiastic about contributing to the community and Lambeth’s vision for the future.

Qualifications
Relevant housing management qualifications or equivalent experience preferred. Candidates will be required to undergo an Enhanced/Standard/Basic Disclosure and Barring Service (DBS) check and a Cifas check as part of the recruitment process.