Location
London, UK

Hours
Full Time - Hybrid working with 3 days per week in the office

Salary
£65,000 to £75,000 per year, based on experience and qualifications

About the Role
We are looking for a strategic and customer-focused Senior Professional Services Consultant who combines strong relationship-building skills with a consultative, solutions-driven mindset. In this role, you will act as a trusted partner to our customers, guiding them through implementation, adoption, and long-term growth on our platform, with a particular focus on our Enterprise accounts. You will serve as a strategic, day-to-day partner for customers, offering expert guidance on product functionality and addressing evolving solution-related needs. Your responsibilities include leading the scoping and delivery of client-specific requirements, demoing tailored solutions, and providing hands-on training or technical implementation to ensure successful platform adoption. Taking a consultative approach, you will guide customers to maximize value from our platform, driving adoption, retention, and overall growth. You will gauge customer engagement levels and provide feedback to internal teams for product and service improvements. As a role model, you will champion a shift towards customer success and growth, especially for Enterprise accounts. You will partner with customers on both short- and long-term initiatives and support the Account Management team in identifying and executing upsell opportunities. Additionally, you will guide customer escalations both internally and with external partners.

Why You'll Love It Here
Flexible working hours and home office (2 days per week)
Internal shares programme (EDPP)
Regular team events
Modern and stylish office in the heart of London
Sustainable merchandise for all employees
Adverity Social Responsibility Days (+2 days paid off)
Pension scheme
25 days annual leave (excluding UK public holidays)
Private health insurance
Cycle to Work scheme

Experience
Relevant work experience, preferably in a SaaS company in a similar role such as professional services, implementation, or customer success, or experience in a media agency. Experience working with Enterprise accounts is essential; experience in digital marketing is a strong plus. Experience in a scale-up environment where agility and versatility are key.

About you
Strong IT affinity with an analytical and problem-solving mindset. Client-oriented personality with team spirit and an empathetic, positive attitude. Genuine desire to help customers achieve their goals. Excellent organisational and communication skills, with strong time-management abilities.

Qualifications
No specific qualifications are mandated, but relevant professional experience and a consultative approach are critical for success in this role.