Location
London

Hours
Full Time (hours not specified)

Salary
£33,094 per annum

About the Role
The successful candidate will provide efficient administrative support to ensure the effective operation of the PCMHT Southwark North. Responsibilities include managing incoming referrals and clinical documentation with accurate data entry and timely processing. You will communicate effectively with service users, many of whom may be experiencing mental health challenges, as well as with internal and external stakeholders. Strong IT skills, particularly in Microsoft Office 365 (Outlook, Word, Excel), are essential. You will maintain confidentiality and adhere to data protection policies at all times. Additional duties include supporting the team with reception tasks, procurement processes, and health and safety responsibilities. Flexibility and responsiveness to the changing needs of the service are required, alongside the ability to manage multiple tasks and work under pressure. You will be expected to work within the team’s policies and procedures and contribute to a positive and inclusive working environment.

Experience
Proven experience in administrative roles, preferably within healthcare or mental health services, is highly desirable. Strong organisational and multitasking skills are essential to manage a busy workload effectively.

About you
- Excellent communication skills, with the ability to interact sensitively with service users and stakeholders.
- Proficient in Microsoft Office 365 applications including Outlook, Word, and Excel.
- Ability to maintain confidentiality and work with discretion.
- Flexible and adaptable to changing priorities and demands.
- Ability to work under pressure and manage multiple tasks efficiently.
- Commitment to working within team policies and fostering an inclusive working environment.

Qualifications
Relevant administrative or secretarial qualifications are desirable but not essential. A positive attitude and willingness to learn and develop within the role are important.