Location
Enfield, London

Hours
Permanent full time post, 36 hours per week

Salary
£40,182 - £42,060

About the Role
Enfield Library Service is seeking a Service Development Officer to lead on the planning and delivery of specific projects and initiatives aimed at improving library services across Enfield Libraries. You will be responsible for the day-to-day operation and line management of staff delivering front line services at multiple locations. This includes reviewing and improving staff activities and performance through the PDR process and one-to-one meetings, identifying development and training needs, and providing coaching. You will manage people-related issues such as recruitment, probationary reviews, disciplinary and capability matters, and absence management within the team.

In this role, you will organise and manage a programme of initiatives supporting the Council’s objectives, including digital inclusion, literacy for children and adults, fostering a love of reading, and promoting lifelong learning. You will maintain, monitor, and potentially expand current income-generating initiatives and seek new opportunities to bring additional income to the service. Monitoring project funds to ensure appropriate and timely expenditure will also be a key responsibility.

Enfield Council values a culture that puts customers at the heart of everything we do by empowering our people to collaborate, be open and respectful, take responsibility, and continuously learn. Flexible working arrangements are supported.

Experience
Proven experience in managing projects and leading teams within a service environment is essential. Experience in library or public service sectors is desirable.

About you
You are a motivated and organised individual with strong leadership and people management skills. You are committed to delivering excellent customer service and improving community outcomes through innovative initiatives. You have the ability to manage multiple priorities and work collaboratively across teams. A passion for literacy, digital inclusion, and lifelong learning is important.

Qualifications
Relevant qualifications in library services, project management, or related fields are desirable but not mandatory. A commitment to continuous professional development is expected.