Location
Sutton

Hours
Full Time - 36 hours per week, Monday to Friday, 8.50am – 17.00hrs

Salary
Scale 3 (£29,436 - £29,856) per annum

About the Role
We are seeking a proactive and highly organised Skills & Engagement Service Administrator to join our Step Ahead team. You will be the first point of contact for members of the public and learners, providing excellent customer service and ensuring enquiries are directed appropriately.

Key responsibilities include delivering outstanding first-line customer service by responding to general public enquiries and signposting effectively; creating and maintaining accurate, up-to-date records such as sign-up information, enrolment details, attendance, outcomes, and fee collection using College systems; working collaboratively with College staff across departments to ensure information provided to clients and learners is current and accurate; ensuring College facilities are welcoming and fit for purpose to support a positive client experience; assisting the Skills & Engagement team in developing strong partnerships with local agencies and stakeholders to enhance support for individuals engaging with the College; and providing overall administrative support to the Step Ahead team.

Experience
- Experience of dealing effectively with a wide range of internal and external customers, providing high quality support and customer service.
- Experience of delivering comprehensive administrative support to a service team.
- Proven substantial experience working in a post-16 educational or similar organisation.
- Experience of working in a general administrative environment.

About you
Proactive, highly organised, and customer-focused individual with excellent communication skills and the ability to work collaboratively across teams and with external partners.

Qualifications
Level 2 (GCSE or equivalent) qualifications in English and Mathematics.
Willingness to work towards a Level 1/2 Information, Advice and Guidance (IAG) qualification.