Location
London Corporate Office

Hours
Full Time

Salary
Competitive salary package

About the Role
The Social Media Manager plays a key role within the Millennium Hotels and Resorts UK and EU teams, leading the development, execution, and ongoing optimisation of the Group's social media strategy. This position is responsible for enhancing the UK's social media presence by driving strategic initiatives, creating engaging content, and ensuring alignment with the company's overall Brand & Communications strategy. You will provide expert guidance on integrating social media across the wider business, supporting the development of governance, best practices, and policies to ensure a consistent and effective digital presence. Key responsibilities include developing social media strategies to increase brand awareness and customer engagement, analysing long-term social media needs and providing quarterly reports to management, creating captivating content including blogs, articles, posts, and multimedia, staying up-to-date with the latest social media trends and digital technologies, developing monthly reports on emerging trends, overseeing competitions and campaigns, setting measurable campaign goals and demonstrating ROI, monitoring and responding to customer feedback, managing a social media team, and liaising with other departments to create a holistic online marketing strategy. This is an exciting opportunity for a creative and strategic social media professional to make a significant impact across the UK portfolio.

Experience
Extensive experience in a similar group-level social media management role. Deep understanding of the hospitality business and guest expectations.

About you
Highly developed interpersonal, adaptive influencing, and supervisory skills. Ability to work independently across all levels and functions of the hotels in a high-pressure environment. Strong project management skills. Excellent communication skills with a strong customer service ethic. Fluent in English, both written and spoken.

Qualifications
Relevant qualifications or proven track record in social media management and digital marketing are preferred but not explicitly stated. A strategic mindset and creativity are essential.