Location
London

Hours
Full Time (hours not specified)

Salary
£40,659 per annum

About the Role
At Peabody, we are committed to helping vulnerable people live safely, independently and with dignity. Our Specialist Housing, Care and Support services provide homes and housing management to people who may be socially excluded, disabled, unwell or experiencing homelessness. We are seeking a Specialist Housing Officer - Agency Managed to join our Care & Support Agency Management team and play a vital role in delivering high-quality housing management services across a portfolio of agency-managed properties.

The Agency Management team ensures that high-quality housing management services are delivered by partner agencies on Peabody’s behalf. If you are passionate about customer service, housing management and building strong partnerships that improve lives, this role offers a rewarding opportunity.

Key responsibilities include:
- Overseeing the delivery of a high-quality housing management service across agency-managed properties
- Building and maintaining positive relationships with tenants, managing agents, support providers and leaseholders
- Acting as the day-to-day point of contact for managing agents and support providers across your assigned patch
- Conducting regular scheme audits and analysing quarterly SHiP returns to monitor managing agent performance and service quality
- Ensuring full compliance with Housing Management Contracts, identifying risks early and resolving operational issues promptly
- Carrying out regular property, scheme and estate inspections to maintain standards
- Managing tenancy, licence and lease issues, ensuring conditions are adhered to
- Coordinating and escalating repairs, working closely with contractors and internal teams to achieve timely resolutions
- Monitoring health and safety compliance and identifying potential risks
- Maintaining accurate records and ensuring actions are followed through effectively
- Working collaboratively with Asset Management, Finance, Housing and other departments to deliver excellent customer outcomes
- Supporting the development of strong, thriving communities within your patch
- Contributing to service improvements and achievement of key performance targets

Experience
Experience within housing management, agency-managed services, supported housing, estates services, maintenance, tenancy enforcement, welfare benefits advice, or a similarly challenging customer-facing environment is essential.
Knowledge of housing legislation and good practice relating to rented and supported social housing is required.
Experience monitoring the performance of contractors and service providers is important.

About you
Strong communication and relationship-building skills.
Ability to manage competing priorities and meet deadlines.
Sound judgement and problem-solving skills, with the ability to assess situations and make effective decisions.
Confidence using IT systems and maintaining accurate records.
A strong commitment to Equality, Diversity and Inclusion.
A positive and adaptable approach to change.
Full UK driving licence and access to your own vehicle are essential due to the nature of the role and locations visited.

Qualifications
No specific qualifications are stated; however, relevant experience and skills as outlined above are required.