Do you have a positive attitude, are kind and empathetic, and have the energy and enthusiasm to support our diverse range of customers who are experiencing homelessness, substance abuse or have mental ill health? If so, you could be a Specialist Housing Officer, here at Peabody, helping our vulnerable residents to live happily in the place they call home, whilst working with them to help maintain their tenancy and strive to be a good and considerate neighbour. You'll provide a high-quality management service, acting as association ambassadors, building positive relationships with residents, licensees and their care and support providers. You'll take responsibility for your own 'residential patch' across our properties in London, aiming for ' right first time' resolution of tenancy and estate issues. Our purpose is to help our vulnerable tenants live well, independently and flourish. To be successful in this role. you're: Experienced of working in a housing management, such as estate services, maintenance and the enforcement of tenancy agreements. Able to provide advice around Housing and Welfare Benefits. Able to work within a challenging customer service environment, be able to communicate at all levels, show understanding and be mindful of all situations. Experienced working with IT systems to monitor performance. Able to work under pressure and multi-task to prioritise to meet the needs of residents? This role will require an Enhanced DBS check, a UK driver’s licence and access to a vehicle is desirable. Here just a few of the benefits for working at Peabody: 30 days’ annual holiday plus bank holidays Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal. 4 x Life Assurance Professional development by access to "paid for" apprenticeship programs and qualifications Two additional paid volunteering days each year Family friendly policies Up to 10% pension contribution matched 1:1 Are you ready to apply? Please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. If you need to ask us anything else at all, feel free to drop an email to Julie-Ann.O'[email protected] and one of our team will be in touch. Early applications are encouraged as we reserve the right to close the advertisement earlier than stated. Interviews will be week commencing the 9 September. You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship.