Location
London

Hours
Full Time

Salary
Negotiable

About the Role
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and reinventing the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work every day. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

As Senior Manager, Trust Strategy & Operations – New Platforms, you will own the strategy and execution of initiatives that extend eBay's trust capabilities to new businesses, platforms, and subsidiaries. You will assess trust readiness, scale existing capabilities, and develop strategies that support business growth while strengthening marketplace integrity.

What you will accomplish:
- Shape trust strategy for new platforms by leading trust readiness assessments for acquisitions, subsidiaries, and critical initiatives, identifying risks, capability gaps, and priorities to support successful integration.
- Scale shared trust capabilities by developing long-term strategies and roadmaps that extend existing trust solutions across eBay's businesses, reduce duplicated investment, and support sustainable growth.
- Drive strategic investment decisions by finding opportunities to strengthen trust capabilities, developing business cases, and partnering with Trust leadership to prioritize investments based on business needs and impact.
- Deliver high-impact programs by leading multiple initiatives from planning through execution, establishing clear objectives, success metrics, and accountability to achieve measurable business outcomes.
- Build cross-functional partnerships by collaborating with business leaders and teams across Trust, Risk, Compliance, Product, Engineering, and Legal to align priorities, gain support, and drive adoption.
- Improve operational effectiveness by establishing operating models, governance structures, and decision-making processes that simplify complex initiatives, remove barriers, and accelerate delivery.
- Lead and develop a team by building and mentoring a team of strategy and program leaders, supporting their development while fostering collaboration, ownership, and effective execution.

Experience
7+ years of experience in eCommerce, Trust and Safety, Strategy & Operations, Management Consulting, or related fields, including increasing leadership responsibilities.

About you
- Strong critical thinking and execution skills with experience developing long-term strategies, assessing priorities and trade-offs, and translating complex business challenges into actionable plans and outcomes.
- Demonstrated ability to build effective relationships, influence decisions, and align partners across different teams, businesses, and organizational levels.
- Experience in platform and business strategy, finding opportunities to reuse and scale capabilities across multiple products or businesses while balancing investment and business priorities.
- Proven program leadership skills with the ability to manage multiple complex initiatives, establish clear ownership and success measures, and deliver results in fast-paced, evolving environments.
- Excellent written and verbal communication skills, with the ability to present recommendations, build consensus, and influence senior leaders without direct authority.
- Knowledge of trust and safety, marketplace dynamics, and the importance of balancing customer experience, risk management, and business growth.

Qualifications
Relevant experience and demonstrated leadership capabilities in trust strategy and operations within ecommerce or related industries. Formal qualifications are not explicitly required but experience in related fields is essential.