Location
London Borough of Tower Hamlets

Hours
Full Time (hours not specified)

Salary
Competitive salary (exact figure not specified)

About the Role
We are recruiting a Strategic Engagement & Partnerships Officer to join our award-winning team within the Housing & Regeneration Directorate of the council. It’s an exciting time to join the service as we are transforming the way we engage with and deliver services to our 21,000 tenants and leaseholders. We want to make sure our residents are at the heart of shaping our housing management services, providing them with the tools and resources to make their engagement with us meaningful.

We are looking for an experienced and confident resident engagement professional, who is highly creative and motivated, committed to developing and delivering innovative and impactful engagement programmes to meet the needs of our diverse communities. Experience of working in a diverse inner-city area and a good understanding of social housing regulations is important.

Key areas of responsibility include:
- Working with internal and external partners to deliver the Tenant & Leaseholder Engagement Strategy, placing residents’ voices at the heart of our Housing Management services.
- Managing and overseeing resident engagement structures, ensuring best practice and compliance with the Consumer Standards set by the Regulator of Social Housing.
- Championing resident engagement and feedback in all aspects of service development and delivery across the Housing Management division to ensure residents’ views are central to decision making.
- Monitoring, evaluating, and reporting on the outcomes and effectiveness of engagement activities internally and externally, using learning to drive further improvements.

Our Benefits
Competitive salary.
Local Government Pension Scheme membership.
Generous annual leave: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas.
Flexible and agile working to support work–life balance.
Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).
Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.

About Tower Hamlets
Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.

Experience
Proven experience as a resident engagement professional, ideally within a diverse inner-city area. A good understanding of social housing regulations and the Consumer Standards set by the Regulator of Social Housing is essential.

About you
You are a confident, highly creative, and motivated individual committed to developing and delivering innovative and impactful engagement programmes. You are passionate about placing residents’ voices at the heart of housing management services and have excellent partnership working skills.

Qualifications
Not explicitly stated, but relevant experience and knowledge of social housing regulations are required.