JOB TITLE: Strategic Project Manager SALARY: £61,641 to £72,000 LOCATION: Bristol or Halifax HOURS: Full Time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites (Bristol or Halifax). About this Opportunity Do you want an exciting role in a growing part of the organisation that puts you at the forefront of delivering for the Group's key programme to deepen relationships with our customers? Then you really should consider joining our Customer Value Management (CVM) team in Lloyds Banking Group (LBG). At Lloyds Banking Group, we're motivated by a clear purpose - to Help Britain Prosper. And as the UK's largest digital, retail and commercial bank our colleagues are passionate about making a difference to customers and communities. CVM is the analytics and interactions team at the heart of the Chief Customer Office (CCO), where we utilise data to optimise the customer experience. Personalisation is a key programme of activity which seeks to transform our customer interactions by pre-empting customer needs and creating a personalised experience across a range of aspects including pricing; customer services; credit risk and fraud. In so doing, we aim to deliver superior customer satisfaction and greater depth of relationships with our customers. We already have a great team culture across CCO. Our leadership team are really passionate about our people agenda - ensuring we have an inclusive environment. We're also a friendly and sociable bunch in CVM - our colleagues score us highly in our regular mini colleague surveys in terms of satisfaction, being involved in meaningful work and the positive culture we have in the team. We have a standard no meeting zone every lunchtime and once a month a 'project day' to give the team space to work on an area of personal interest and/or personal development. You'll be involved in: Establishing collaborative working relationships with key partners to align, drive and deliver plans and shared objectives. Maintaining and identify clear priorities for your cross-functional team, ensuring the most valuable opportunities are delivered first Demonstrating insight and utilise analytics to motivate change across CCO/LBG to improve Commercial and customer outcomes Working with analytical teams, deliver relevantyou insight which influences the business to adopt such recommendations Taking the lead in understanding the broader impact the value growth cells are having on our channels, products and customers Supporting cross cell ways of working finding opportunities to improve to drive process & culture improvement Playing a key role in pan-cell strategic priorities, joining dots across teams and making change happen Taking the lead in embedding new capability & opportunities across themes to ensure adoption, value and customer engagement optimised Improving the return from LBG budget and resource, using ROI / value or appropriate measures, across activity and channel, ensuring no activity runs at a loss without outstanding agreement For this role you will need: Experience as a Project Manager or Change Manager or similar Strong collaboration skills, building and cultivating trusted, diverse relationships Data analysis and using data to drive decision making Organisational and planning skills Marketing expertise and channels experience Consistent track record of delivery Managing multiple priorities and stakeholders Critical thinking and problem-solving skills Why Lloyds Banking Group? We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: Any generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.