Location
London

Hours
Full Time - 35 hours per week

Salary
£27,010 - £32,981

About the Role
We are seeking a dedicated, organised and customer-focused Student Bursary Advisor to join our Student Services team. This is an exciting opportunity to play a vital role in supporting students to access education by providing high-quality information, advice and guidance on financial support. You will help remove financial barriers to learning, ensuring students can access the support they need to participate, succeed and achieve their goals.

As a key member of our Student Experience team, you will manage a range of student financial support schemes, including bursaries, free meals, childcare support and travel assistance. You will assess applications, administer funding, maintain accurate records and ensure compliance with funding regulations, audit requirements and data protection legislation.

Key Responsibilities
- Provide professional, impartial and timely information, advice and guidance on student financial support.
- Support students through the application and funding process.
- Assess applications and determine eligibility for bursaries, free meals, travel support and childcare funding.
- Manage student finance enquiries through face-to-face, telephone and digital channels, delivering a high standard of customer service.
- Administer funding payments and maintain accurate records using college systems.
- Produce reports supporting funding claims, audits, inspections and statutory returns.
- Maintain compliance with funding regulations, GDPR requirements and college policies and procedures.
- Act as a key point of contact for student finance enquiries across the college, working collaboratively with curriculum and support teams.
- Contribute to enrolment, induction, open days and wider Student Services initiatives that enhance the student experience.
- Support continuous improvement by reviewing processes and identifying opportunities to improve service delivery.

About Southwark College
Southwark College is a large further education college in London, offering a wide range of work-focused courses that equip students with the skills and experience needed to develop their employment potential. We provide a friendly, supportive learning environment where talent is nurtured.

We are proud of our success in achieving excellent results and producing knowledgeable and successful students. Our success is built on recruiting and retaining the best possible talent. Helping young people and adults fulfil their potential and transform their lives through education requires dedication, patience and innovative thinking. We seek staff with a genuine passion for further education and a commitment to ensuring all students achieve their potential, regardless of barriers.

Joining Southwark College means making a real difference to the lives of students, local employers and the wider community. We offer a range of development opportunities, benefits and support to help you succeed in your role.

Southwark College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff to share this commitment.

Our values underpin the culture and beliefs of our organisation and include being inclusive and diverse, trusting and respecting our communities, taking ownership whilst working collaboratively, and inspiring excellence and curiosity.

As part of the NCG Group, Southwark College offers an excellent benefits package including generous holiday entitlement, access to pension schemes, company sick pay, a cycle to work scheme and more.

NCG promotes an equal, diverse, inclusive and supportive environment for work and study, welcoming applications from all communities we serve.

Experience
Experience in providing information, advice and guidance, preferably within an education or student support environment, is desirable. Experience managing financial support schemes or working with funding regulations is advantageous.

About you
You will be organised, customer-focused and able to work effectively both independently and as part of a team. Strong communication skills and the ability to deliver excellent customer service across multiple channels are essential. You should be committed to supporting students to overcome financial barriers and succeed in their education.

You will demonstrate a commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults and uphold the college’s values of inclusivity, respect, ownership and excellence.

Qualifications
There are no specific qualification requirements stated for this role, but relevant experience or qualifications in advice and guidance, customer service or administration will be beneficial.