Location
London, Hackney E5

Hours
Flexible working including evenings, weekends and bank holidays on a rota basis

Salary
Competitive salary aligned with the Real Living Wage

About the Role
Outward has been providing high-quality support and care services to vulnerable people across London for 50 years, focusing on person-centred support for adults with learning disabilities, autism, mental health and complex needs. We are proud to be an accredited Living Wage Employer, committed to paying the Real Living Wage to our frontline Support Workers.

We are seeking compassionate and motivated individuals to join our supported living service in Hackney, supporting autistic young adults and people with learning disabilities to transition into adulthood and live independently in their own flats. This hands-on role involves supporting people with everyday activities such as developing life skills, accessing the community, personal care and wellbeing.

No previous professional care experience is required as full training, including Positive Behaviour Support (PBS), will be provided. A current driving licence is advantageous but not essential.

Key responsibilities include delivering high-quality care in line with support plans and risk assessments, enabling independence, supporting daily living tasks, acting as a keyworker, encouraging participation in service planning and recruitment, and upholding dignity, respect and choice.

You will also be responsible for following financial procedures, supporting people to manage their finances safely, maintaining accurate records, and working flexibly across multiple services if required. Promoting a PBS approach, working collaboratively with colleagues and families, safeguarding, and attending essential training are integral to this role.

This role requires resilience, emotional maturity and a values-driven approach aligned with Outward’s mission to engage, enable and empower the people we support.

Experience
- Right to Work in the UK (no visa sponsorship available)
- Genuine passion for supporting vulnerable adults to live independently
- Strong communication and interpersonal skills
- Ability to build trusting relationships with the people we support
- Willingness to support people with personal care
- Resilience and emotional maturity, especially when working with behaviours of concern
- Good written and IT skills for maintaining support records
- Willingness to work flexibly including weekends, evenings and bank holidays
- Commitment to safeguarding and following support plans
- Willingness to undertake training and apply learning in practice
- Access to a smartphone capable of receiving SMS and installing authentication apps for secure systems access
- A values-driven approach aligned with Outward’s mission

About You
- Empathetic, patient and motivated to support people with complex needs
- Able to work collaboratively within a team and with external professionals
- Committed to promoting dignity, respect and inclusion
- Flexible and adaptable to changing needs and situations

Qualifications
- Desirable but not essential:
- Experience supporting people with learning disabilities, autism or complex needs (including unpaid or personal experience)
- Familiarity with Positive Behaviour Support (PBS) or willingness to learn
- NVQ Level 2 or 3 in Health and Social Care (or working towards)
- Full UK driving licence
- Understanding of person-centred planning and support planning tools