Location
London Borough of Hackney

Hours
Full Time - 7.5 hour shifts, rotating shift pattern between 8:00am and 10:00pm, including weekend working

Salary
£29,460 per annum

About the Role
Help people rebuild their confidence, independence, and future. We are seeking two compassionate and motivated Mental Health Support Workers to join our High Support Mental Health Services in Hackney. In this role, you will support customers with a history of serious mental illness to achieve their goals, build resilience, and move towards greater independence. This is a rewarding opportunity to make a genuine difference every day by working alongside people to support their recovery journey through person-centred, trauma-informed, and strengths-based approaches.

As a Mental Health Support Worker, you will work closely with customers to develop personalised support plans that promote recovery, wellbeing, and independence. Your responsibilities will include:
- Building positive, trusting relationships with customers and supporting them to achieve their goals
- Completing support plans, risk assessments, and reviews in a recovery-focused and trauma-informed way
- Helping customers maximise their income, access benefits, and manage their finances
- Supporting customers to develop independent living skills and sustain their housing
- Working collaboratively with health professionals, social care teams, and other partner agencies
- Encouraging medication self-management and supporting healthier lifestyles
- Maintaining accurate records, contributing to achieving service outcomes, and identifying/responding appropriately to safeguarding, welfare, and risk concerns

Experience
Experience supporting people with mental health needs, vulnerable adults, or those facing multiple and complex challenges.

About you
You are passionate about supporting people with mental health needs and helping them thrive. You are kind, empathetic, and genuinely motivated to improve people's lives. You are customer-focused, an effective communicator, and confident working with customers, colleagues, and external agencies. You have resilience to work in a busy and emotionally demanding environment and confidence working independently, including lone working when required. You understand safeguarding, equality, diversity, and inclusion.

Qualifications
Knowledge of recovery-focused and trauma-informed practice. Strong communication, report-writing, and IT skills. A caring, empathetic, and non-judgemental approach is essential.