Location
London

Hours
Full Time - 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns where they meet the demands of the role and business needs and are agreed prior to appointment.

Salary
£33,551 per annum

About the Role
Proud to serve. Proud to keep justice going. Our Team Leaders play a critical role in helping deliver justice by demonstrating and developing leadership skills. You will be responsible for ensuring your team delivers excellent administrative support and customer service to service users, judiciary, and management.

HM Courts & Tribunals Service (HMCTS) administers criminal, civil, and family Courts and Tribunals in England and Wales. Our roles support service users and colleagues accessing potentially life-changing justice. We seek individuals committed to public service and making a difference in people’s lives.

As a Team Leader, you will lead your team by prioritising and organising work, ensuring your team is fully skilled to meet objectives. You will focus on team wellbeing and motivation to achieve success.

You will contribute to operational, performance, and service standard targets, providing statistical data for management and judiciary. Monitoring and analysing performance trends, reviewing procedures, and recommending improvements are essential. You will manage the implementation of new initiatives and legislation.

This is a challenging and rewarding role key to the smooth running of HMCTS operations. We are committed to developing your leadership skills through our HMCTS leadership offer, which includes development programmes and accessible guides to build your ability and confidence to lead, guide, and inspire others.

Experience
- Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
- Experience working in an administrative role within a customer-focused environment.
- Proficient IT skills with the ability to learn and adapt to different technologies and software packages.

About you
- Excellent communication, organisational, and prioritisation skills.
- Committed to public service and making a positive impact.
- Able to navigate change and manage the implementation of new initiatives.

Qualifications
Please refer to the job description attachment for more detailed information.