Location
Wembley, London

Hours
Full Time (hours not specified)

Salary
£42,060 per annum

About the Role
An excellent opportunity to make a difference in Brent, a vibrant London borough known for its cultural diversity and dynamic community. Brent Council is committed to reducing homelessness and rough sleeping, supported by funding from the Ministry of Housing, Communities and Local Government for Tenancy Sustainment posts. As a Tenancy Sustainment Officer, you will work with individuals who have experienced homelessness to help them sustain their tenancies and achieve their personal goals through a person-centred approach. You will collaborate with multiple internal and external services to alleviate homelessness and provide positive housing options and outcomes while managing customer expectations. This role offers varied and comprehensive development opportunities within a transformative council environment dedicated to meeting community needs.

Our Offer to You
- 27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service
- Very generous employer pension contribution
- Flexible working hours and the opportunity to work from home 2 days per week (laptop provided)
- A wide range of family friendly policies such as parental leave
- Access to affordable parking nearby
- Access to Zipcar scheme
- Employee Assistance programme offering free confidential counselling
- Season ticket loan for public transport
- Cycle to work scheme and good onsite facilities
- Access to My Brent Rewards for discounts on big brands, local offers, travel, cinema and shopping vouchers

Experience
Experience working with individuals who have a history of unstable or short-term housing situations is essential. Proven ability to manage a caseload of single people and childless couples threatened with homelessness.

About You
You are motivated, naturally caring, and passionate about supporting vulnerable individuals. You take pride in delivering excellent services and are not afraid to go above and beyond to achieve the best outcomes. You are forward-thinking, creative, and solutions orientated. Excellent communication skills are required, with the ability to engage with people from diverse backgrounds and explain complex information clearly. You can work effectively under pressure, manage a busy workload, prioritise tasks, and maintain high standards of customer care. Organisation, flexibility, and an innovative approach to your work are essential.

Qualifications
Specific qualifications are not detailed, but relevant experience and a commitment to the role are critical.