Location
London - Central Reservations, Europe office

Hours
Full Time

Salary
Competitive salary offered

About the Role
As a Travel Advisor for Belmond, you will be part of a team dedicated to making every journey with Belmond unique and legendary. You will own all steps of the reservation process, from inspiration, research and booking through to post-stay follow-up. Reporting to the Contact Centre Leader, this role offers an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, strong cultural awareness, and a commitment to maintaining high standards.

Your primary responsibilities will include working closely with on-property operations teams and the Service Excellence team to ensure seamless handovers and communication of guest preferences. You will personalise each stay to the guest’s individual preferences and accurately record this information in relevant systems to share with operations teams. Understanding the Belmond audiences, you will proactively suggest destinations, products, and experiences that match guest profiles. As a true seller and champion of all Belmond products, you will accurately describe, promote, and convert bookings across the portfolio. Additionally, you will meet SLA targets such as response times, case/queue management, and case classification accuracy within Salesforce Omnichannel.

Experience
1-2 years’ relevant experience in a similar role, ideally within the luxury travel or hospitality industries.

About you
Strong cultural awareness and passion for storytelling in travel.
Ability to follow instructions and work independently when required.
Strong problem-solving, organisational and interpersonal skills.
Excellent knowledge of computer reservation programs.
Working knowledge of MS Office.

Qualifications
No formal qualifications specified, but relevant experience and skills are essential.