Location
London, with travel to offices and contractor locations including Waterloo, Pitsea, Houghton Hall, Loughton and Houghton Regis.

Hours
Full Time

Salary
£58,881 per annum

About the Role
Are you a confident, proactive Contract Manager who thrives in a fast-paced environment and is passionate about delivering excellent property services? Join our Repairs Team and play a key role in delivering high-quality void works, helping us get homes ready for customers quickly, safely and to the right standard. As a Contract Manager, you will take the lead on managing the performance of our void contractors, supporting strategic contract administration, and driving continuous service improvements. You will work closely with operational teams and stakeholders to ensure quality, value for money, and a great customer experience.

Key responsibilities include managing contractor performance to ensure void works are delivered on time, within budget and to a high standard; monitoring work in progress, resolving issues and ensuring completion targets are met; supporting operational teams and holding contractors accountable for quality and performance; leading review meetings and identifying opportunities for service improvement; acting as a point of escalation for complaints and performance issues; using data and insight to support proactive service delivery and decision-making; building strong relationships with internal teams, contractors and stakeholders; and supporting risk management, audits and compliance activities.

You will oversee several contractors simultaneously, managing the delivery of a large programme of void property repairs and refurbishments across multiple locations. Confidence in driving performance, maintaining quality standards, and ensuring homes are ready for re-let efficiently and safely is essential.

Experience
Proven contract management experience including managing contractor performance, KPIs, and resolving escalations. Experience overseeing multiple contractors and large-scale void property repair programmes is essential.

About you
Strong communication and stakeholder management skills with the ability to build relationships and challenge constructively. Commercially aware, confident managing budgets, forecasts and ensuring value for money. Demonstrates initiative and problem-solving ability to make sound decisions and drive improvements. Excellent organisational and prioritisation skills to manage competing priorities in a fast-paced environment. Customer-focused and collaborative, committed to delivering great outcomes and promoting a “one team” culture. Relevant property knowledge including understanding of property maintenance, compliance, and Health & Safety.

Qualifications
A full UK driving licence and access to a vehicle is desirable due to travel requirements. Right to work in the UK is mandatory. No specific formal qualifications are stated but relevant property and contract management experience is required.