Location
Whittington Hospital, Magdala Avenue, London

Hours
Full Time (hours to be confirmed)

Salary
£31,554 per annum

About the Role
As a Ward Clerk at Whittington Hospital NHS Trust, you will play a vital role in ensuring the smooth running of the ward by maintaining accurate patient records and supporting clinical staff. Your responsibilities will include maintaining casenotes in line with policy, arranging for casenotes to be merged where required, registering patients on Medway, transferring patients to other wards, and managing discharges. You will update patient details on the electronic patient register (EPR) with a high degree of accuracy, maintain the patient transfer book, and update the patient status whiteboard as needed. Additionally, you will upload Friends and Family Test patient feedback to the Meridian system and locate casenotes when required.

You will also be responsible for booking interpreters, greeting them upon arrival, and referring them to relevant staff. Other duties include maintaining professional, friendly, and customer-focused relationships with patients, stocking the leaflet rack, liaising with the nurse in charge to establish priorities, booking volunteer services, photocopying, collating and filing reports, results, and information sheets, ordering stock on an ad-hoc basis with the Ward Manager, and reporting faults and maintenance problems within the ward.

Confidentiality and discretion are essential in all communications, and a sensitive approach is required when dealing with patients and staff. You will be appraised annually as part of the Trust’s Individual Performance Review and Personal Development process.

Experience
Previous experience in a healthcare or administrative role is desirable but not essential. Attention to detail and accuracy in record keeping are crucial.

About you
You should be professional, friendly, and customer-focused with excellent communication skills. The ability to work collaboratively with clinical and non-clinical staff and maintain confidentiality is essential. You must be organized, able to prioritize tasks effectively, and demonstrate a sensitive and discreet approach when dealing with patients and colleagues.

Qualifications
No specific qualifications are required; however, proficiency in IT systems and electronic patient records is advantageous. A willingness to learn and develop within the role is essential.