Location
Working across two sites based in Brixton and Lambeth, South West London.

Hours
37.5 hours per week

Salary
£37,750 per annum

About the Role
Join Thames Reach as an Admin and Facilities Lead Worker supporting the Acre Lane Project and Lambeth High Street Team. Thames Reach runs projects and services aimed at ending homelessness in and around London, working directly with people on the streets and in hostels. Our hostels provide transitional spaces with 24-hour staff teams who support residents to move in, assess their needs, and develop personalised support plans to help them access health, substance misuse, criminal justice, and life skills support.

In this role, you will support effective health and safety management and oversee maintenance operations across three Lambeth hostels. You will be responsible for submitting and maintaining accurate Housing Benefit claims, collaborating with First Contact Workers to log and resolve maintenance and repair issues, monitoring client personal service charge payments, and supporting teams to reduce arrears. You will implement and maintain robust health and safety practices and ensure efficient turnaround of vacant rooms to maximise occupancy.

Thames Reach is proud to be listed as one of the top 100 Best Workplaces in the UK, offering a rewarding environment where your compassion, understanding, and commitment will be valued and developed.

Experience
- Strong organisational skills managing competing priorities across multiple busy hostel sites
- Experience in administration or facilities coordination with excellent attention to detail
- Proven ability to build effective working relationships with staff, contractors, and external partners
- Confidence and assertiveness in coordinating maintenance, challenging delays, and ensuring completion of actions

About you
- Proactive and self-motivated with the ability to take ownership of tasks and maintain efficient workflow
- Resilient and committed work ethic with the capacity to problem-solve quickly in a fast-paced, dynamic environment

Qualifications
No specific qualifications are required for this role, but relevant experience in administration or facilities management is essential.