Location
Croydon

Hours
Full Time - 37 hours per week. Part-time, flexible and job-sharing working patterns may be considered where they meet the demands of the role and business needs and are agreed prior to appointment.

Salary
£30,109 per annum

About the Role
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management. Working as part of a team, you will contribute to operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court and tribunal users, including members of the Judiciary and the legal profession.

Your duties will include preparing papers and files for court, tribunals, hearings and meetings; creating and updating records on in-house computer systems; accurately resulting courts and interpreting court file information; checking and verifying documents, records, accounts, claims and returns against criteria, regulations or procedures; collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis and reports; and communicating effectively with the public, Judiciary, other court and tribunal users, and representatives of other agencies and organisations.

This is a customer-facing role requiring you to be office based to provide HMCTS services to the public. You will need to be adaptable, able to multi-task and carry out a variety of duties efficiently in a busy environment, helping court users navigate the justice system.

Experience
Experience in administrative roles or customer service is desirable but not essential. A friendly and approachable manner with excellent attention to detail is required.

About you
You will have good written and verbal communication skills and a desire to deliver proactive and effective support to customers by phone and email. You should be skilled in organising your time, prioritising efficiently, and able to adapt to using various software packages. Enjoying working in a busy environment and helping court users is important.

Qualifications
No specific qualifications are required for this role, but the ability to work accurately and efficiently with data and documents is essential.