Main Duties Being the first point of contact for patients when covering the reception desk Maintaining the smooth running of the unit Booking patient appointments/procedures Answering patient queries via email and telephone Provide administrative support within the service, including cross cover for administrative team members as required Provide advice and support to new or less experienced employees on own administrative duties Maintain departmental databases in a timely and accurate manner. Assist with the collation of data as required. Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users. Undertake any other reasonable duties necessary to ensure the smooth running of the unit. Communication Act as first point of contact for callers, visitors and deliveries to the department. Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner referring to appropriate staff when necessary. General Office Duties Maintain stationary supplies, order stationery, supplies and services in accordance with policies and procedures. Photocopying, collation and distribution of reports, correspondence, handouts etc. Establish and maintain accurate and efficient filing systems and spreadsheets. Ensure the department is maintained and kept tidy at all times. Reporting and monitoring any maintenance / facilities as appropriate. Covering front desk duties as required.