Other The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by the directorate. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation. Professional development You should pursue a programme of continuous professional development in accordance with any relevant professional registration or statutory requirements, while maintaining appropriate awareness of service provider requirements. Important: Eligibility requirements- please read before applying To be eligible for this apprenticeship role, you must have lived continuously in the UK for the last 3 years and have a valid visa to work in the UK. To be eligible to apply you must NOT already have a qualification higher than GCSE (or equivalent) in a related field such as IT or multiple experience in the same or a related field. You will be assessed on the below 9 essential criteria. For a full list of essential and desirable criteria, please see the attached job description. Essential criteria Experience/knowledge Microsoft operating systems and associated infrastructure Experience/knowledge Microsoft application software, including Office 365 Experience in troubleshooting and supporting specialist systems Clear communicator, able to use a range of methods, whilst ensuring communication has a clear purpose taking into accounts peoples individual needs. Evidence of excellent customer service skills and a commitment to improving services and performance for end users. Skills for nurturing key relationships and maintaining personal networks Ability to analyse and interpret information, remain alert to emerging issues, and recommend appropriate course of action. Problem solving skills and ability to respond to sudden unexpected demands Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales Selection Process Details Stage 1: Application & Sift You will be required to complete an application form. You will be assessed on the above listed 9 essential criteria, and this will be in the form of: Application form (Employer/ Activity history section on the application) 1250 word Statement of Suitability. This should outline how your skills, experience, and knowledge provide evidence of your suitability for the role, with reference to the essential criteria. The Application form and Statement of Suitability will be marked separately, and you must pass both to move forward to interview. If you are successful at this stage, you will progress to interview and assessment Please do not exceed 1250 words. We will not consider any words over and above this number. Feedback will not be provided at this stage. Stage 2: Interview (success profiles) You will be invited to a single face to face interview. Behaviours, skills and experience will be assessed at interview. The Behaviours tested during the interview stage will be: Making effective decisions Managing a quality service Delivering at Pace Interview dates to be confirmed. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Eligibility Criteria External:Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants). Location This role is being offered as hybrid working based at our office in Canary Wharf. We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata averaged over a month). Our core HQ offices are modern and newly refurbished with excellent city centre transport link and benefit from benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC). Security Clearance Level Requirement Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard.