Location
East London

Hours
45 hours per week over 5 days

Salary
£30,000 - £35,500 per year + tronc + bonus

About the Role
In 2012, Thom & James drove a Piaggio ape Tuk Tuk all the way from Sicily to London on a 'Pilgrimage' to learn the secrets of perfect Italian pizza. They went on to set up a market stall in Soho with an oven in the back of the van before opening their first actual pizzeria on Dean Street. If you think that sounds as ridiculously cool as we do, and you love pizza, then read on…

Nowadays we have over 20 award-winning pizzerias across the UK, our own Pizza Academy where we run training workshops every day, and we’re proud to be a BCORP. We pride ourselves on using the best ingredients from Naples including Caputo flour, fresh fior di latte, salsiccia e friarielle, to make the best Neapolitan pizza every day.

At Pizza Pilgrims, we aspire to create an inclusive environment where everyone can be themselves, feel genuinely cared for and have equal opportunities for growth and progression. We are committed to building a diverse team that respects a variety of voices, identities, backgrounds, experiences and perspectives; which creates proper happiness, just like our pizzas do! We work hard because we think pizza makes people happier.

As an Assistant Manager you’ll be a specialist in creating lasting pizza memories and amazing pizzeria vibes, ensuring every guest leaves with a full belly and is already planning their next visit. Your responsibilities will include Health & Safety, creating rotas, stock management, team meetings, training & coaching, food quality, and managing customer feedback. We also want to hear your ideas on how we can introduce more people to dine with Pilgrims.

Whilst skills are important, representing our values is just as crucial as they shape our team culture. ‘Push Yourself’ means learning new skills and stepping out of your comfort zone to help us improve as a team. ‘Be Yourself’ means bringing your own personality to work — your hair colour is yours, tattoos are cool, and we love hearing about your interests outside of work. ‘Respect Others’ means everyone is welcome at Pilgrims and we’re committed to creating an inclusive environment where people feel they belong. ‘Enjoy Yourself’ means hospitality is an industry we love, and we want every Pilgrim to create happiness for each other and have fun at work.

What's in it for you? Serious career development as we are opening 4 new pizzerias this year and next. On top of the standard 28 days holiday, you will get an extra day for every year you work with us (up to 5 years). After 5 years, you receive a paid 4-week sabbatical on top of your 33 days holiday.

Some of our favourite Pizza Perks include:
- 1 extra day holiday as “Happiness Day” to do something you love outside of work
- Team trips to Naples & beyond to meet suppliers and try new pizzerias
- A tasty bonus every time you refer a friend to join
- Free food & espresso every day with the whole menu available and deals with other restaurants
- A free after-work drink (soft drink, beer or gin)
- Two huge company-wide parties every year to celebrate Christmas and Ferragosto (all pizzerias close for these)
- Free pizza when you visit any Pizza Pilgrims when you are not at work for you and up to 3 friends

If you’ve read this far, it might mean we’re a perfect match. Click apply and one of the team will reach out to you soon.

Experience
Previous experience in hospitality or management is beneficial but not essential. We value enthusiasm, commitment, and a passion for pizza and hospitality above all.

About you
You are passionate about delivering excellent customer service and creating memorable experiences. You are a natural leader who enjoys coaching and developing a team. You embrace our values of pushing yourself, being yourself, respecting others, and enjoying yourself. You thrive in a fast-paced environment and are committed to maintaining high standards of food quality and safety.

Qualifications
No formal qualifications are required, but a willingness to learn and grow within the company is essential. A positive attitude and alignment with our company culture are key.