Please see the attached supporting document which contains more information about the role in job description and person specification Person specification Education Essential criteria Grade C or above (or equivalent) in Mathematics and English Commitment to ongoing personal and professional development Desirable criteria NVQ Level 3 in Business Administration/Customer Care or equivalent experience Knoweldge and Experience Essential criteria Experience of using of IT systems (Microsoft Packages) Experience of scheduling outpatient appointments and/or admissions Knowledge of healthcare administrative systems and processes Desirable criteria Experience of working with patients and managing own workload with little supervision Experience of handling patient complaints Knowledge of Cancer and RTT guidance Skills Essential criteria Able to communicate accurately and effectively with customers/patients and colleagues, verbally and in writing Understanding of the importance of maintaining confidentiality Able to prioritise workload and work to deadlines Able to adapt to changing environments with flexibility Understanding of equality, diversity and inclusion Desirable criteria