Company Description We are looking for an Assistant Restaurant Manager to join our amazing Retail team in Central London. We are looking for an individual who has a real passion for the Hospitality industry, is keen to be collaborative and takes pride in their work. Every interaction is an opportunity to create a lasting impression, and we’re looking for a talented individual who strives to exceed expectations at every turn. We are a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service. As a member of the team, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself. Job Description Working closely with the the Restaurant Manager and Head of Retail to oversee operations, supervising staff, ensuring excellent customer service and being a brand ambassador for the department. This person will deputise in their absence, assisting with rotas and holiday planning. Able to assist with effectively motivating and lead a team of 22 - leading by example, and ensuring they are adequately trained as necessary Be visible at service times and control / manage customer flow, overseeing and coordinating the operation. Have a keen interest in food and beverage, and have the drive to innovate and upsell our current F&B offering Manages day-to-day operations of the Restaurant, so that customer expectations of quality and standards are met daily, including ensuring all tills and menus/digital screens are up to date and correct Ensure all staff are briefed and in place for service, monitoring their customer service along with standards required, and handle customer complaints with Restaurant Manager and resolve issues, respond in a timely manner in accordance with company KPIs Oversee the day-to-day operations of 2 of our coffee bars, and be able to support our Head Barista where necessary Assist in producing weekly, monthly and quarterly reports on service analysis and marketing effectiveness as required Support with ensuring all legal compliance with regards to health and safety, in particular, liaising with our Retail Chef's to ensure all of our allergen documentation is correct for service Assist towards achieving financial targets such as monitoring waste with regard to our environmental impact and portion control and assist in monitoring stock inventory. Ensure due diligence records are completed accurately and on time and filed for future reference, all accidents are reported, all legal training is completed and monitor allergen policy. Qualifications Essential: Previous experience working within an Assistant Manager role within a Restaurant (whether in contract catering, or a restaurant/coffee shop environment) Ability to work within a big team, and motivate and lead from the front Have a keen interest and passion in all things food and beverage Excellent level of both written and spoken English Displaying a ‘can do’ attitude Organisational skills and ability to plan ahead Exceptional customer service and ability to handle any customer feedbacks with empathy and understanding, with a proactive solution Comfortable with using Microsoft office applications including SharePoint, Forms, OneDrive, Outlook etc. Ability to work under pressure with constantly changing priorities Analytical approach to problem solving Desirable: A recognised Health and Safety qualification, and/or comfortable managing all legal requirements with regards to Health and Safety, and have a keen understanding of allergens. Understanding of ESG regulations and industry initiatives Current food legislations Additional Information For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! Benefits: 28 Days holiday including bank holidays Plus your birthday off Food allowance to use whilst on shift, to ensure you are well nourished during the working day 3 volunteering days 3 days grandparent leave 24 weeks' enhanced maternity leave Secondary carer leave Wedding/commitment day leave Bespoke training and development opportunities Apprenticeships opportunities for all experience levels Pension and life insurance Discounts available on our HAPI app; high street shops, holidays & cinema Wellbeing hub Access to employee assistance programme Cycle to work scheme Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.