Essential criteria Degree level qualification or equivalent experience Strong working knowledge and professional proficiency in the use of; Outlook package; Power Point, Excel, Microsoft Word, Access, Email and trust systems; Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM English and Maths at GCSE level or equivalent Previous experience of working in a front of house customer facing environment in a private healthcare environment Substantial experience in a customer service environment Understanding of the requirements regarding patient confidentiality Excellent written and verbal communication skills Excellent customer care practice, being polite, sympathetic, patient and diplomatic Highly numerate and Comfortable discussing payment requirements with patients IT competent user of appropriate systems; Microsoft Office Applications, Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM Team worker Flexible (post holder will be required to work shifts) Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff Demonstrable ability to meet the Trust Values Desirable criteria Courses / further study attended to demonstrate evidence of personal development