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Hampstead, NW3 2QG

Band 6 Assistant Service Manager

NHS
£42,471
Full-time
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Description
Royal Free World Class Values Demonstrable ability to meet the Trust Values Education & Professional Qualifications Educated to degree level or equivalent experience Management Qualification Experience Significant demonstrable experience of working in the private healthcare sector or NHS in a middle management /supervisory/team leader position To demonstrate a significant level of management in a customer service environment Previous experience of line managing staff in a customer service/patient facing environment To demonstrate evidence of service improvement Skills and aptitudes Ability to manage performance/capability/ sickness High level of organisational skills and ability to manage allocation of workload across individuals Flexible / adaptable Computer literate and strong working knowledge and professional proficiency in the use of: Microsoft Office packages, EPR, CRIS, IRRIS, EDRM, Dictate IT and Luna. Focused on leading an empowered team Demonstrate the skills to continually improve the service Deal effectively with any service specific issues that arise Ability to deal with complaints in an appropriate manner To implement new ways of working and document standard operating procedures Ability to balance individual needs against service needs/delivery Ability to present information to an individual or group as appropriate Good understanding of wider NHS relationships between GPs and other referrers; consultants etc Understanding of the requirements regarding patient confidentiality Understanding of best practice in customer service environments Understanding of targets and initiatives relating to Respiratory Medicine Understanding of Trusts data quality requirements Target setting and performance monitoring Personal Qualities and Attributes Excellent communication skills, written and verbal. Attention to detail Well organised and practical with a logical, analytical approach to work Meticulous with excellent attention to detail Ability to work under pressure in a dynamic and changing environment Flexible Ability to work on own in pursuit of team objectives Positive and motivated
Expiry date: 13/08/2024
Band 6 Assistant Service Manager
Company
NHS
Salary
£42,471
Job Type
Full-time
Location
Hampstead, NW3 2QG
Our Commitments
Disability Confident
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