Location
London Arena, London

Hours
Full Time

Salary
£51,113 per annum

About the Role
Our Personal Support (PS) team is at the heart of Mencap’s mission - delivering personalised, high-quality support that helps people with a learning disability live life as they choose. We’re on an exciting digital journey to enhance the way we support the people we work with. We’re committed to improving the systems and processes that underpin the care we provide, including how we record and share key information vital to delivering the most effective care.
This role will largely focus on the What Matters Most App (WMMA) - a tool that helps our teams record information, access support plans and share updates more easily and securely.
As Business Change Manager, you will lead this important change, bringing people together, building confidence in new ways of working, and ensuring the change delivers real value for the people we support and the colleagues who care for them every day.
You will act as the bridge between our digital development team, PS colleagues, and senior stakeholders, ensuring the project stays on track, developments meet user needs, and everyone involved feels informed, supported and empowered.

Key responsibilities include:
- Guiding delivery of improvements related to the What Matters Most App and associated processes to meet the needs of colleagues and people we support
- Partnering with stakeholders across Mencap to shape the vision, goals and success measures for the project
- Overseeing plans, budgets, risks and progress to ensure smooth delivery and desired outcomes
- Supporting colleagues through change by helping them understand, adopt and feel confident using new digital tools
- Championing clear communication to keep everyone informed and included
- Driving learning, reflection and continuous improvement to enhance outcomes over time

Experience
Experience of using Agile ways of working on large-scale change initiatives, improvement projects or digital rollouts is highly desirable, especially in people-focused or service-based environments or other relevant settings.

About you
- Organised and proactive, with a passion for seeing projects through from start to finish
- Collaborative, skilled at building strong relationships and bringing people together to solve problems
- Curious and practical, enjoying finding better ways of working and turning ideas into action
- Calm under pressure, able to balance priorities and adapt as plans evolve
- Tech-confident, comfortable using digital tools such as Microsoft 365 and exploring new systems
- Passionate about inclusion, positive about change, and kind in how you bring others with you

Qualifications
No specific qualifications are stated, but relevant experience and alignment with Mencap’s values are essential.