Location
London Arena, London

Hours
Full Time (hours not specified)

Salary
£27,608 per annum

About the Role
Are you a creative digital communicator who loves turning ideas into engaging online content? We’re looking for a Digital Officer to help make Mencap’s digital presence shine. Our website attracts over 2 million visitors each year, and you’ll play a key role in keeping it fresh, accessible, and on brand. You will update and improve web content, support digital campaigns, and contribute to meaningful communications across email and social media channels.
Working closely with the Website Manager and the wider External Communications team, you’ll ensure every piece of digital content reflects Mencap’s values and connects with our audiences, partners, and the people we support.

Key responsibilities include:
- Keeping Mencap’s website (Drupal) accurate, engaging, and accessible
- Supporting digital communications across email (Marketing Cloud) and social media
- Collaborating with teams across Mencap to deliver creative, effective campaigns
- Using digital insights and analytics (e.g. GA4) to measure and improve performance
- Helping design and test new website features alongside the digital team
- Championing accessibility and inclusion in all digital content
- Promoting digital best practice and innovation across the organisation

Why join us?
At Mencap, you’ll be part of a passionate, creative, and supportive team that believes in using digital to make a difference. This isn’t just a job – it’s a chance to help change lives and build a more inclusive future for everyone.

About Mencap
Mencap is the leading charity for people with a learning disability in the UK. We work to create a world where everyone is valued equally, listened to, and included. Our values – Passionate, Inclusive, Brave, Positive and Kind – guide everything we do.

Benefits
We offer 32 days of paid holiday (including bank holidays, pro rata), along with perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

Our vision
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We support people with a learning disability, their families, and carers, fighting for a kinder, fairer, and more inclusive society.

Belonging at Mencap
Everyone is expected to treat people well and make Mencap an inclusive organisation. Every day we grow and learn; it’s okay to make mistakes but we learn from them and make changes. Everywhere people will feel respected, valued, and safe to be themselves. We have Belonging network groups open to all colleagues, including groups for Black and Asian people, LGBTQIA+, disabled people or those with long-term health conditions, women, parents and carers, and their allies.

We encourage everyone to apply and offer a variety of contract types and working patterns. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

Experience
- Experience creating and maintaining digital content (web, email, or social media)
- Confidence using website content management systems, ideally Drupal
- Familiarity with email marketing tools, ideally Marketing Cloud
- Strong analytical skills and experience using Google Analytics 4 or similar tools
- Basic image editing and excellent copywriting skills

About you
- A proactive, collaborative approach
- A genuine interest in learning disability and inclusion
- Enthusiasm for digital innovation and best practice

Qualifications
No specific qualifications required; training and development will be provided to help you succeed in the role.