Location
London

Hours
Full Time

Salary
£59,459 per annum

About the Role
As Business Continuity Manager, you will lead Notting Hill Genesis' approach to business continuity and operational resilience. You will develop and embed business continuity frameworks, plans and crisis response arrangements that ensure critical services continue to operate during disruption. This is a highly visible role that combines strategic leadership with operational incident management, helping protect residents, services and the organisation during challenging situations.

Your responsibilities will include developing and maintaining NHG's Business Continuity Management Framework, ensuring alignment between corporate and directorate-level continuity plans, and leading Business Impact Analysis activity across the organisation. You will support teams in developing practical and effective continuity plans, design and deliver annual testing and scenario exercise programmes, and establish crisis management structures and escalation protocols.

In addition, you will lead or coordinate responses to major incidents and disruptions, monitor resilience arrangements and provide reporting to governance forums, deliver training and awareness programmes across the organisation, and capture lessons learned to drive continuous improvement.

This role offers the opportunity to work within a committed organisation focused on protecting its services and residents through robust resilience and crisis management practices.

Experience
- Significant experience in business continuity, operational resilience or crisis management
- Experience developing and implementing business continuity frameworks
- Experience leading responses to major incidents and disruptions
- Ability to design and deliver large-scale testing and exercises
- Strong understanding of risks affecting housing providers
- Experience establishing crisis response arrangements
- Strong stakeholder management and communication skills
- Experience preparing reports for senior leadership and governance forums
- Excellent organisational and analytical skills

About you
We are looking for a passionate, enthusiastic, and talented individual who can add value to our thriving organisation. You will be a strategic leader with operational experience, able to work collaboratively across teams and communicate effectively with stakeholders at all levels.

Qualifications
- CBCI or MBCI qualification
- Knowledge of ISO 22301
- Membership of the Business Continuity Institute (desirable)
- Knowledge of risk management frameworks such as ISO 31000 or COSO ERM (desirable)

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.