Location
London

Hours
Full Time

Salary
£59,459 per annum

About the Role
As Business Continuity Manager, you will lead Notting Hill Genesis' approach to business continuity and operational resilience. You will develop and embed business continuity frameworks, plans, and crisis response arrangements that ensure critical services continue to operate during disruption. This is a highly visible role that combines strategic leadership with operational incident management, helping protect residents, services, and the organisation during challenging situations.

Your key responsibilities will include developing and maintaining NHG's Business Continuity Management Framework, ensuring alignment between corporate and directorate-level continuity plans, and leading Business Impact Analysis activities across the organisation. You will support teams in developing practical and effective continuity plans, design and deliver annual testing and scenario exercise programmes, and establish crisis management structures and escalation protocols.

Additionally, you will lead or coordinate responses to major incidents and disruptions, monitor resilience arrangements, provide reporting to governance forums, deliver training and awareness programmes, and capture lessons learned to drive continuous improvement.

Experience
Significant experience in business continuity, operational resilience, or crisis management. Proven experience developing and implementing business continuity frameworks and leading responses to major incidents and disruptions. Ability to design and deliver large-scale testing and exercises. Strong understanding of risks affecting housing providers. Experience establishing crisis response arrangements. Strong stakeholder management and communication skills. Experience preparing reports for senior leadership and governance forums. Excellent organisational and analytical skills.

About you
Passionate, enthusiastic, and talented individual committed to adding value to a thriving organisation. Strong leadership qualities with the ability to manage complex situations and engage multiple stakeholders effectively.

Qualifications
CBCI or MBCI qualification. Knowledge of ISO 22301 is essential. Membership of the Business Continuity Institute is desirable. Knowledge of risk management frameworks such as ISO 31000 or COSO ERM is advantageous. Pending legislative changes, there may be an expectation to study towards a professional qualification if not already qualified.