Location
Coulsdon Sixth Form College, Croydon

Hours
Full Time - 35 hours per week

Salary
£45,000 per annum (inclusive of Outer London Weighting)

About the Role
At Croydon College Group, we are committed to transforming lives through education. Our Student Services teams play a critical role in ensuring every learner receives the support, guidance and opportunities they need to achieve their potential.

We are seeking an exceptional Campus Student Services Lead to lead and coordinate Student Services provision at our thriving Coulsdon campus. This highly visible leadership role involves operational management across student support services, ensuring an outstanding student experience from enrolment through to progression.

As Campus Student Services Lead, you will provide leadership and oversight of student services functions, ensuring students receive timely, effective and high-quality support. Working closely with curriculum leaders, safeguarding staff, admissions teams and external partners, you will drive initiatives that support attendance, retention, achievement and student wellbeing, while ensuring services are delivered efficiently and to a consistently high standard.

You will manage a team of student services professionals and play a key role in developing a positive, inclusive and supportive student culture across the campus.

Key Responsibilities
Operational Leadership
Lead the day-to-day delivery of Student Services at Coulsdon Sixth Form College.
Manage student-facing services, ensuring a professional, responsive and high-quality experience for all learners.
Coordinate admissions, enrolment, induction and transition activities across the campus.
Monitor service performance, identifying opportunities for improvement and innovation.

Student Experience & Engagement
Lead the development and delivery of student engagement, enrichment and student voice activities.
Drive initiatives that support student wellbeing, inclusion, personal development and progression.
Work collaboratively with curriculum teams to identify and respond to emerging student needs.
Ensure students are actively engaged in college life and have access to appropriate support and opportunities.

Leadership & People Management
Line manage and develop Student Services staff, creating a high-performing and student-centred team.
Provide coaching, guidance and performance management to ensure excellent service delivery.
Foster strong working relationships across the College Group and with external stakeholders.
Support the implementation of college-wide strategies and student experience priorities.

Quality, Compliance & Improvement
Use data and management information to evaluate service effectiveness and improve outcomes.
Ensure compliance with college policies, procedures and regulatory requirements.
Contribute to self-assessment, quality improvement planning and inspection readiness activity.
Produce reports and updates for senior leaders on student engagement, participation and service performance.

Experience
Significant experience managing student-facing services within Further Education, Higher Education or a comparable educational environment.
Experience leading and developing teams to deliver high-quality services.
Strong understanding of student support, engagement and enrichment activities.
Experience using data to monitor performance, identify trends and drive continuous improvement.
Excellent communication and stakeholder management skills.
Ability to manage competing priorities within a fast-paced and dynamic environment.
Commitment to equality, diversity, inclusion and student success.

About you
An individual who combines strong operational management skills with a genuine commitment to improving the lives of learners.
Passionate about student success, wellbeing, inclusion and engagement.
Ability to foster a positive, inclusive and supportive student culture.
Strong leadership and people management capabilities.

Qualifications
Desirable:
- Experience working within Further Education.
- Knowledge of safeguarding, student wellbeing and support services.
- Understanding of Ofsted expectations relating to personal development and student experience.
- Experience managing cross-functional projects and service improvement initiatives.