Location
Manchester - Hybrid: 2 days in office, 3 days working from home following a successful probation period.

Hours
Full Time - hours to be discussed.

Salary
Basic salary up to £34,000 with OTE up to £47,000.

About the Role
Big things are happening here. We're entering a new phase of exciting growth, and you could be a key part of it. We are seeking a talented and motivated Case Manager to join our highly skilled team. As a Case Manager, you will play a crucial role in helping our customers secure their financial needs. You will be responsible for packaging loan applications, guiding customers through the application process, and ensuring a best-in-class experience.

This is a real opportunity to join a market-leading financial platform backed by ClearScore’s global success and long-term growth plans. You'll be working alongside some of the best in the industry, with access to training, support, strong partnerships with top lenders, and a clear vision for the future.

Key responsibilities include:
- Reviewing, evaluating and packaging secured loan applications to ensure completeness and accuracy, resulting in the payout of a case.
- Verifying customer information, including income, employment, credit history, and property details.
- Preparing and processing loan documents, including loan agreements and disclosures.
- Conducting thorough due diligence of customer applications and ensuring all necessary documentation is obtained.
- Communicating with lenders and other relevant parties to resolve discrepancies or issues during the loan process.
- Liaising directly with customers by explaining and completing the application process in accordance with Compliance and Training & Competence Procedures.
- Building and maintaining strong relationships with customers, keeping them fully informed throughout the process.
- Meeting or exceeding targets and KPIs while maintaining high levels of customer satisfaction.
- Collaborating with administrators and advisors to support customer applications.
- Keeping up-to-date with industry regulations and lender criteria to provide informed guidance.
- Playing a key role in continuous innovation of best-in-class customer experience by suggesting and implementing new ideas and processes.

Experience
Knowledge of secured loans is desirable but not essential. Experience in a fast-paced, customer-focused environment is advantageous.

About you
- A performance-driven mindset with accountability for targets that drive positive outcomes for customers and the business.
- Commitment to providing a best-in-class customer experience, going above and beyond to ensure satisfaction and foster long-term loyalty.
- Highly organised with the ability to manage multiple cases simultaneously.
- Excellent communication and interpersonal skills, able to build rapport with customers.
- Detail-oriented with strong analytical and problem-solving abilities.
- Flexible and willing to work shifts to meet evolving customer needs.
- Able to work independently and collaboratively as part of a team.

Qualifications
No specific qualifications are required, but a willingness to learn and develop professionally is essential.